At Aerobox (aerobox.pk), customer satisfaction is our top priority. If you receive a product that is damaged, defective, or incorrect, we offer a hassle-free return and exchange process. Please read our policy details below.

1. Eligibility for Returns & Exchanges

You may request a return or exchange within 7 days of receiving your parcel under the following conditions:

• The item received is damaged, defective, or dead-on-arrival.
• An incorrect item or wrong size/variant was sent to you.
• The product is unused, unworn, and unwashed, with all original tags, packaging, and accessories intact.
• Proof of purchase (order ID, receipt, or invoice) is provided.

Note: Change-of-mind returns or items damaged due to customer misuse are not eligible for a refund or exchange.

2. Refund Methods & Timelines

Once your return is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund. Approved refunds are processed via:

3. Non-Refundable Items & Services

The following items and fees cannot be refunded:

• Initial shipping charges (unless the return is due to our error, e.g., damaged/wrong item shipped).
• Items marked as Final Sale, clearance items, or promotional giveaways.
• Items returned without original packaging or missing parts.

4. How to Request a Return or Exchange

To initiate a return, follow these simple steps:

1. Contact Us: Reach out within 7 days of delivery via WhatsApp or Email.
2. Provide Details: Share your Order ID along with clear photo/video evidence showing the issue or defect.
3. Dispatch Item: Upon approval, ship the parcel back to our return address via any traceable courier service (e.g., TCS, Leopard, PostEx).
4. Inspection & Resolution: Once we receive and verify the item, your replacement will be dispatched or your refund will be processed within 3 to 5 business days.

5. Return Shipping Costs

• Our Error (Damaged/Wrong Item): Aerobox will cover all return shipping costs or arrange a doorstep pickup where available.
• Customer Exchange (Size Change/Preference): The customer is responsible for sending the item back at their own shipping expense.

6. Order Cancellation

• You can cancel your order free of charge before it has been dispatched from our warehouse.
• Once an order has been shipped, it cannot be canceled; it must follow the standard return process upon delivery.

7. Contact Us for Returns

For any queries or to start a return request, please contact our support team:

• Website: aerobox.pk
• Phone / WhatsApp: +92 3714877173
• Email: support@aerobox.pk