Shipping Policy

At Aerobox (aerobox.pk), we are committed to delivering your orders swiftly, safely, and transparently across Pakistan. Please review our shipping policy below for details on delivery timelines, fees, tracking, and order verification.

1. Order Processing Time

  • Processing & Verification: All orders are verified and packed within 24 to 48 hours of placement (Monday through Saturday, excluding public holidays).
  • Order Confirmation: For Cash on Delivery (COD) orders, our team may contact you via phone or SMS/WhatsApp to confirm your order details before dispatch.

2. Shipping Locations & Delivery Timelines

We ship to almost all cities and remote regions within Pakistan using reliable local courier partners (e.g., TCS, CallCourier, Leopard, M&P, PostEx).

  • Major Cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, etc.): 2 to 4 Working Days
  • Other Cities & Remote Areas: 3 to 6 Working Days

Note: Delivery times are estimates and may occasionally be delayed during mega sale events, unexpected weather conditions, or public holidays.

3. Shipping Rates & Payment Methods

  • Shipping Charges: Shipping fees are flat-rate or calculated at checkout depending on parcel weight and promotion thresholds. (e.g., Free delivery on orders over PKR 2,000 / Flat PKR 200 delivery fee).
  • Cash on Delivery (COD): Available for nationwide orders. Please keep exact cash ready at the time of delivery.
  • Prepaid Orders: Online payment options (Bank Transfer / EasyPaisa / JazzCash) are also supported where applicable.

4. Order Tracking

Once your package is handed over to the courier service, you will receive an automated email/SMS containing your Tracking ID and direct tracking link. You can use this link to follow your parcel’s progress in real-time.

5. Failed Delivery & Address Accuracy

  • Please ensure your shipping address, house/street number, and mobile number are accurate at checkout.
  • Couriers will attempt delivery up to 2 to 3 times. If you are unavailable or unreachable via phone, the package will be returned to our warehouse.
  • Re-shipping returned parcels may incur additional delivery charges.

6. Damaged or Parcel Tampering

  • Do not accept packages that appear severely damaged, opened, or tampered with at the time of delivery.
  • If you receive a damaged item, contact us within 24ā€“48 hours with clear photos/videos of the package and receipt.

7. Customer Support

If you have any questions, concerns, or tracking inquiries regarding your order, our support team is happy to assist:

  • Website: aerobox.pk
  • Phone / WhatsApp: +92 3714877173
  • Email: support@aerobox.pk